Email from Mrs Sawyers, London, UK
Thank you for your questionnaire and here are my responses.
What was preventing you from making a surgery in your home country (UK)?
I found that it was too expensive in the uk to fund the surgery so I looked into having it done abroad.
How did you find out about B&W Medica?
I found B&W Medica on a google search.
The thing that attracted me the most was that you had a price list. I also liked the photos of the surgeons and how clean and professional the clinic looked.
What were your biggest fears before you decided to use our services?
I was concerned that there was no clinic address on the website which leads me onto your next question, I feared that the clinic may not be legitimate and may not be a reputable company, However, after having very professional, prompt and polite communications via email I felt reassured.
I just went for it as I could not afford to do it here and thought it was worth the risk as I have been suffering with great discomfort for many years.
How do you feel about B&W Medica after using our service?
After visiting your company I am blown away with your professionalism, from our wonderful driver to the surgeon to the ladies who fed and cared for me throughout the night. It was a fantastic experience.
What did you like most about our services?
The food was outstanding.
The cleanliness was outstanding.
The service from beginning to end has been consistently at the highest level.
I was very impressed that we were driven back to the airport after the surgery! Most companies are not interested in you after they have received payment so this was very commendable.
Knowing what you know now, would you use B&W Medica services again? Would you recommend us to your family, friends, or other people?
I would highly recommend your services and definitely use again myself.
How can we improve or what we can do better than we are doing now?
Improvements would be regarding updates on what the plans are the day of surgery and the following night at the clinic. An explanation of what time the surgery will be, what time dinner will be, breakfast and also what time to expect to see the doctor the following day and an idea of when to expect to go home. A very small thing but something I found would have eased my anxiety.
Also having the driver open the car door for the lady and help with bags would make a good impression too.
I would recommend advertising your company in ladies magazines, posters, leaflets, internet and stating the price is very important in my opinion regarding uk customers anyway.
Having your company win any awards can help their credibility too.
I feel many including myself don't feel comfortable writing a review on facebook etc because it is very private and family and friends can see, I feel if you were able to make an anonymous vote or star system which just counted numbers and did not state names of customers/users you may receive more reviews/proof of customers/support etc.
I really do hope that helps in some way.
I want to thank you very much for everything.
I will always try to help your success where possible.